Install on ShopifyPrivacy Policy
How Seny handles information when Shopify merchants install or use Seny, visit our website, or contact us.
Last updated: August 2, 2026. Questions? support@seny.app
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Introduction
Seny is operated by MB Klero (“Seny,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect information when Shopify merchants install or use Seny, visit our website, or contact us.
Seny helps Shopify merchants create, customize, preview, and publish storefront features and apps.
Who this policy applies to
This policy applies to Shopify merchants, authorized members of their teams, website visitors, and people who contact Seny.
Some Seny-powered storefront features may process information about a merchant’s customers. In those situations, the merchant determines how and why the information is used, while Seny processes it on the merchant’s behalf. Storefront customers should also review the applicable merchant’s privacy policy.
Information we collect
Merchant and account information
- The merchant’s Shopify store domain and store identifier
- The name, email address, locale, and account role of authorized users
- Installation status and authorized Shopify permissions
- Subscription tier, billing status, credit balance, and credit history
- Communications sent to our support team
Shopify processes payments for Seny subscriptions and charges. Seny does not receive complete payment-card details.
Store and app information
To provide Seny’s functionality, we may process:
- Prompts, chat messages, instructions, and uploaded images or text
- Generated plans, code, app settings, versions, and build history
- Theme structure, theme settings, and preview information
- Product, collection, inventory, discount, market, content, and file information
- Publishing status and information about where an app is placed in a theme
The exact information accessed depends on the feature selected by the merchant and the permissions approved during installation.
Storefront customer information
Certain features enabled by a merchant may process:
- Names and email addresses
- Product reviews, ratings, and written submissions
- Back-in-stock requests
- Email marketing signups and consent choices
- Selected products, variants, or form responses
- Limited recent-order information used by sales-notification features, such as a first name, general location, purchased product, and purchase time
Some email-capture features may create or update customer records directly in the merchant’s Shopify admin.
Technical information
When Seny or a Seny-powered storefront feature is used, we may process:
- IP addresses
- Request timestamps
- Browser and device information
- Diagnostic and error logs
- Security and rate-limiting information
- Service usage and performance information
How we use information
We use information to:
- Authenticate users and securely connect Seny to Shopify
- Provide ready-made storefront apps
- Plan and generate merchant-requested features
- Preview, customize, publish, and update apps
- Store app projects, settings, versions, and merchant-managed content
- Process storefront submissions on behalf of merchants
- Administer subscriptions, credits, billing status, and plan limits
- Provide support and respond to requests
- Monitor, maintain, troubleshoot, and improve Seny
- Prevent fraud, abuse, and unauthorized access
- Comply with legal and regulatory obligations
Where applicable, we process information to perform our agreement with the merchant, pursue legitimate interests in operating and securing Seny, comply with legal obligations, or act with consent.
AI-assisted features
Seny uses artificial intelligence providers, including Anthropic and OpenAI, to provide planning, code-generation, naming, chat, and editing features.
Information sent to an AI provider may include:
- Merchant prompts and chat history
- Attachments selected by the merchant
- Relevant theme or store context
- Existing app files and settings
- Instructions needed to generate or update an app
Merchants should not include unnecessary personal, confidential, payment, health, or other sensitive information in prompts or attachments.
AI-generated output may contain errors. Merchants should preview and review generated apps before publishing them.
Data retention and deletion
We retain information for as long as reasonably necessary to:
- Provide and maintain Seny
- Keep published apps operating
- Preserve merchant-requested projects and versions
- Administer subscriptions and billing
- Resolve disputes and support requests
- Prevent fraud and abuse
- Meet legal, accounting, and regulatory obligations
Different categories of information may have different retention periods.
When a merchant uninstalls Seny, Shopify access credentials are disabled or removed. Other information may be retained temporarily to process privacy requests, meet legal requirements, preserve service integrity, or support an authorized reinstallation.
When Shopify sends a valid customer or shop deletion request, we delete or anonymize the applicable personal information unless we are legally required to retain it. Information stored in backups may remain until the applicable backup is overwritten through the normal backup cycle.
Merchants may also delete individual apps and applicable records within Seny or contact us to request account deletion.
Security
We use technical and organizational safeguards intended to protect information, including:
- Encrypted network connections
- Access controls
- Authenticated Shopify requests
- Restricted infrastructure access
- Monitoring and logging
- Backups and recovery measures
No online service can guarantee absolute security. Merchants are responsible for protecting access to their Shopify and Seny accounts.
International transfers
Seny and our service providers may process information in countries other than the country where a merchant or customer is located.
Where required, we use recognized transfer mechanisms and contractual or organizational safeguards intended to protect personal information.
Privacy rights
Depending on a person’s location, they may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict or object to processing
- Receive a portable copy of information
- Withdraw consent
- Appeal a privacy-related decision
- Submit a complaint to a data-protection authority
These rights may be subject to legal exceptions.
Merchants and authorized users may submit requests by emailing support@seny.app. We may need to verify the requester’s identity and authority before completing a request.
Storefront customers should first contact the Shopify merchant whose store they used. The merchant can process the request through Shopify, which may forward the applicable privacy request to Seny.
Shopify separately processes information under its own privacy terms.
Children’s privacy
Seny is a business service intended for Shopify merchants and is not directed to children.
We do not knowingly collect personal information directly from children through the Seny merchant service. Merchants are responsible for configuring their storefronts and features in accordance with laws applicable to their customers.
Changes to this policy
We may update this Privacy Policy when Seny, our service providers, or applicable legal requirements change.
We will publish the updated policy on this page and revise the “Last updated” date. If a change materially affects how we process personal information, we will provide additional notice when required.
Contact us
Seny is operated by:
MB Klero V. Nagevičiaus g. 3, LT-08237 Vilnius Email: support@seny.app
When contacting us about a Shopify store, include the store’s .myshopify.com domain. Do not send passwords, payment details, or other sensitive information by email.